Equipment after-sales service guarantee - quality commitment
Quality assurance commitment
(1) Our company is responsible for the quality of the purchased supporting parts and equipment, carries out strict quality inspection on the purchased parts and equipment, and provides the buyer with the product quality certificate and technical documents related to installation and use when delivering.
(2) Our company guarantees that the equipment provided is brand new, unused, modern products with advanced technology, mature and reliable, which have undergone strict factory performance test and quality inspection. Ensure that the equipment provided meets the quality, specification and performance specified in the bidding documents in all aspects. Ensure that the equipment provided is installed correctly and operates safely and reliably under normal operation and maintenance.
(3) Within the warranty period specified in the contract, our company shall be responsible for repairing or replacing the defective equipment free of charge for any damage, defect or failure of the supplied equipment due to the defects of design, manufacturing and materials, and purchased supporting parts, so as to meet the requirements specified in the technical conditions. After the warranty period, our company has the obligation to implement paid lifelong maintenance for the equipment provided.
Fault response
(4) The customer service department has a 7 * 24 hour hotline, and the full-time engineer accepts customer calls to ensure that customers receive technical support and services in a timely manner in the process of using the equipment.
24-hour hotline: 13538999001
Fax: 13538999001br /> Email: 13538999001@139.com
After receiving the notification of equipment failure, our company guarantees to respond to the customer's maintenance needs in real time. In case of emergency failure, we will actively respond to the user's request to arrive at the site for troubleshooting.